Shipments will be deemed to have been accepted by Buyer upon delivery of the said shipments to Buyer unless rejected upon receipt. Buyer shall perform all inspections and tests Buyer deems necessary as promptly as possible but in no event later than 7 days after delivery of product, at which time Buyer will be deemed to have irrevocably accepted the Products. Any discrepancy in shipment quantity must be reported within 7 days after delivery. Buyer may not return products without a Sales Return Order (“SRO”) number. SRO is valid for 30 days from date issued. All returns are subject to a restocking fee. Special order items are non-refundable.
If you receive a defective item, please contact us at +1.805.815.4044 with details of the product and the defect. Once you receive a Sales Return Order (SRO), you can send the item you consider defective to:
1600 Beacon Place
Oxnard CA 93033 USA
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We accept returns on most items (see Non-Refundable Items). You can return unopened and unused items in the original packaging within 7 days of your purchase with receipt or proof of purchase. If 7 days or more have passed since your purchase was delivered, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Due to the nature of some compressed gas products and parts, some items are not refundable. These include:
- Special Order Items
- Sale Items
- Oxygen Clean Parts
If you have any questions on how to return your item, please contact us.